Terms of Service and Privacy Policy

Updated: March 9, 2026

1. Limitation of Liability (Read This)

JLxSolutions provides IT support, hardware maintenance, and installation services "as is". We do our best to repair your device, but we take no responsibility for:

• Lost Data: It is the customer's responsibility to back up important files, photos, and passwords (including crypto wallets) BEFORE handing the device over for service. We do not compensate for lost data.
• Latent Defects: If your device has suffered water damage, has been dropped, or is already physically damaged, repair procedures may reveal or worsen these hidden faults. We are not liable for the final failure of the device during service if the cause is prior damage.

2. Payment Terms

Payments are due upon completion of the work. We reserve the right to retain the repaired device until the invoice is paid in full. If the device is not picked up or the invoice is not paid within 60 days of notification, the device becomes the property of JLxSolutions and may be sold to cover costs or recycled.

3. Privacy Policy (GDPR)

We respect your privacy. During service:

• We never browse, copy, or save your personal files (photos, messages, documents) without your explicit request (e.g., for data transfer services).
• We only retain the contact information necessary for billing and warranty purposes (name, phone number, email, device model).
• We do not share or sell customer data to third parties. Ever.

4. Warranty

We offer a 30-day warranty on our installation and maintenance work. The warranty does not cover software faults caused by the customer's own actions (e.g., downloading new viruses) or broken spare parts that are covered by their own manufacturer's warranty.